Frequently Asked Questions
Everything you need to know about your order and more.
How long will it take for my order to ship?
Standard domestic orders typically ship within 3-5 business days. During high-volume periods, such as new fragrance launches or holiday seasons, please allow up to 7-10 business days for processing.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that international customers are responsible for any customs duties or taxes.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in their original, unopened packaging. Due to hygiene reasons, certain products like opened cosmetics or intimate apparel are final sale.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select buy-now-pay-later options like Klarna or Afterpay.
Are your products cruelty-free?
Yes, we are committed to ethical beauty. All Ariana Grande fragrances and beauty products are cruelty-free and never tested on animals.